Terms & Conditions
Acceptance of the Terms of the Site
This website is offered to you and subject to your acceptance without modification of the terms, conditions and labels contained therein, as shown at the time the reservation is made. These terms and conditions - a possible modification from time to time - apply to all of our services, which are directly or indirectly (through distributors) online, by e-mail or telephone. Any use of your account by you and all of us using the information related to your account together with the booking made through our company is subject to the following terms, conditions and labels. The lesvoscars.com may extend the benefit of the arrangements under this Agreement, other websites and distributors offering online travel services. By accessing, navigating and making use of our website and / or making a reservation or purchase a product or a service offered, and accept unreservedly affirm that you have read, understood and agree to the terms and conditions listed below. If you do not agree to these terms and conditions, then you may not use this website.
About the Company
The following terms "we", "us", "the Company”, lesvoscars.com referring to the individual company with the brand-name lesvoscars.com and the subject "General Travel Agency” which is based in Molyvos, Lesvos, GR-81108, Taxpayer ID No 065751931, Place of Taxpayer MITHIMNA. The company maintains and operates its own sites and also provides links to external websites which are referred from now on as "sites", "portal", "Sitemap". The terms "you" and "user" refer to each person who creates an account with us and / or the user makes a reservation through our company direct from the portal or indirectly from other websites and our distributors through which we provide services.
Scope of our services
The Company has developed and operated an Internet portal, the lesvoscars.com, which contains information of car rentals & hotels and tourism service providers on its website about the island of Lesvos, the body is also an online system for online real time booking of car rental. It provides complete service to visitors of the country from which the search in order to facilitate the reservation or purchase a product or a service offered by the organizers / providers of each tourist service.
The company does not organize its own travel, but your intermediary services (car rentals, hotels) are offered by this web site listed organizers or suppliers of each tourist service. Making a reservation through the portal you create a contract relationship, which is bound by law to the organizers / providers of each tourist service for which is the advanced booking. Since completion of the booking, we act only as an intermediary between you and the organizers / providers of each tourist service, carrying the information of your reservation and sending them to your e-mail confirmation from them. The liability of the company is limited to make that update. To fulfill the contracts made by the company are liable only the respective organizers / suppliers of the pre-booked tourism service.
Reducing personal and non commercial use
This portal is for personal and noncommercial use by you. To use this portal, you agree not to use the content and information for commercial or non-personal purpose (direct or indirect). The content and information on this website (including, without limitation, price and availability of travel services) and the infrastructure used to provide such information and content are the property of lesvoscars.com or its suppliers.
Although you can create copies of your travel itinerary for closing services through this Site, you agree explicitly not to modify, copy, distribute, transmit, display, reproduce, publish, assign, create derivative works, transfer, sell or resell information, software, products or services you obtained from this website. In addition you agree not to: a) Access, monitor or copy any content or information from this portal using a robot, spider, scraper or other automated means or manual procedures for any purpose without the express written permission of lesvoscars.com. b) Violate the restrictions robot exclusion headers on this Web portal or bypass or circumvent other measures to prevent or limit access to this website. c) Take any action that may be charged or levied unreasonable or disproportionately infrastructure and operation of the site.
The lesvoscars.com respects with comply strict confidentiality to protect your privacy. In addition to the notifications required by law in any relevant jurisdiction and disclosure of your name, e-mail address and your information to complete your booking with the organizers or suppliers of each tourist service of your choice, rest assured that we will not disclose your personal information to third parties without your consent. For further information please read the corresponding article in privacy.
Security Trade & Credit Card
Responsibility for the trade takes the contracted bank, which verifies the validity of online credit card information (number, maturity, balance, aside etc.). To protect and encrypt your credit card by transferring them to us, we use standard technology trade data "Secure Socket Layer (SSL)" for our services. The level of security supports the highest safety specifications standards «Verified by VISA» and «SecureCode by MasterCard». This will provide absolute security by the bank on credit card payments.
Booking Reservation & Confirmation
A reservation or purchase of a product or a service offered on our website is made easily and quickly by completing the relevant fields of the special booking form. Any successful process of booking through the portal, by e-mail or phone equivalent to an express order to the company to act for providing the service, followed by a successful message transaction and reservation code. Also after the completion of the reservation you will receive a confirmation email to the email address you have registered, stating the reservation code and detailed information of your reservation. If for whatever reason you do not see success message, or you do not receive a confirmation e-mail, it is your responsibility to contact the lesvoscars.com at +30 2253072291 or [email protected], to see if your booking has been made or not. Many times communication may be discontinued without having the possibility to know what happened to your computer.
Please check directly the facts of confirmation (name, reservation dates, etc.) and update as soon as possible and not later than 48 hours of receiving the confirmation e-mail for any mistakes made during registration. The lesvoscars.com cannot guarantee that the error correction is possible even if timely information as it cannot guarantee that it can be done without cost. Errors listed after the deadline will not be considered. Unfortunately, many suppliers, particularly low cost car rentals make no error correction after the entry of the reservation. The late reporting of errors or failure to rectify may not give in any way the right of cancellation if the user is burdened with its policy of cancellation of service.
In general, the detention order is binding on the user in each case.
Rejection of reservation
The company reserves the right if you violate the general conditions for use of the Site, or abuse their power to detain travel services to access or dismiss the possibility of booking it.
Shipping travel tickets
The lesvoscars.com is obliged to send all the necessary travel vouchers for the proper implementation of your trip.
For car rental print the confirmation e-mail, which is valid voucher and you can present it to the supplier of the service.
Your voucher will normally be dispatched within 48 hours of us receiving your booking request, provided that full arrival details have been advised; i.e. flight number and arrival time or a local address and telephone number. Please note that certain "request" vehicles may take longer to confirm & we will advise you, the renter, if this is the case. lesvoscars.com cannot be held responsible for rentals charged locally or rejected if a voucher is not presented when collecting the vehicle from the car hire company. Please ensure you, the renter, travel with your full valid national driving license and passport, if applicable.
Prices and Best price guarantee
Quoted rates are controlled and constantly renegotiating, our goal is to provide the best possible price for your reservations. The quoted price is the final price including VAT and all other taxes (subject probability to change of such taxes), unless otherwise stated on the website or e-mail confirmation. The final price is no surprise, as internet service fees, credit card charge fees and taxes etc. The system is updated on the prices of travel products and services by the supplier verify and determine the final price, but in some cases this value is subject to specific restrictions and conditions that have to do with an early reservation, cancellation, special offer or refund. Currency exchange for a price from the supplier company is not responsible; therefore please check the information on prices in detail for such conditions as possible before you make your reservation.
Valid only for car rental reservations: Our goal is to provide the lowest possible price for your car rental at Lesvos. If you find this car category under the same conditions of detention at a lower price on the Internet after the booking through our website, we will offset the difference between the price we offer and the lowest price on the terms and conditions of better security price.
The service fee covers the operating expenses incurred and uses the site for the processing of your travel booking and is included in the total price of the offered service or product and is covered by the supplier.
The payments methods for the service or product through the website are only by credit card or by bank deposit. Depending on the service you choose you will be asked to advance an amount to guarantee the reservation or in some cases to repay the value of your reservation. In the confirmation e-mail you will receive it is shown exactly the value of the reservation and the exact amount deducted at the end of the reservation. It also indicates the methods of repayment of the reservation which is usually the redemption settling through the system 28 days before the day of arrival with your credit card or deposit to our bank account or direct payment to the supplier upon arrival.
The guarantee of the reservation is based on the credit card provided by the user or the person responsible for the booking. The Company is responsible for verifying the validity of the credit card and the credit limit on the amount of the reservation.
If the card does not guarantee, the Company will ask the user to produce any evidence relevant to the person's address or a copy of his credit card and guarantee the booking with an alternative credit card or with a bank deposit. If the user is unable or unwilling to guarantee the booking, the company will cancel the booking.
If you wish to change or cancel your booking, you must visit our website and login to the reservation system from the button "Manage Booking" with the reservation number and your username and password that you received by the confirmation e-mail and follow the instructions provided on this site. If you wish to make any change or cancellation in writing, please send e-mail at [email protected] or fax to +30 2253072292, informing us your request. Then, the part of our company will contact you to settle in your request. If the request for cancellation or change is sent outside of the working hours then the day of receipt of the request will be considered the next business day. You are advised to carefully read the cancellation policy or change your reservation before making your reservation. The costs may occur when changing or cancellation of a travel service lies solely with the user determined by the terms of each supplier. Please note that you will be charged for canceling or changing reservation according to the following terms:
1. For, car rental reservations the terms of cancellation or change are:
• To cancel or change a reservation up to 14 days before date of arrival the charge is free.
• To cancel or change a reservation up to 7 days before the date of arrival the charge is 10% of the total value of your reservation.
• To cancel or change a reservation up to 4 days before the date of arrival the charge is 30% of the total value of your reservation.
• To cancel or change a reservation up to 2 days before the date of arrival the charge is 50% of the total value of your reservation.
• To cancel or change a reservation 1 day or the date of arrival or no show the charge is 100% of the total value of your reservation.
Please note that for some prices or some special offers there is no possibility of cancellation or change.
If We Make Changes to Your Booking
Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us or the car hire company. In all such cases we will advise you, the renter, as soon as reasonably possible before the time of hire and, if the proposed changes are unacceptable, you will be offered you a full refund. However, in such circumstances, we shall have no additional liability in respect for any direct or indirect losses you may suffer as a result of such changes.
Compensation - Refund
The refund of money on cancellations or changes of bookings for car rentals will be done as soon as possible and not later than the end of the month following of the date of the cancellation.
Specific terms and conditions
Please read carefully the specific terms and conditions:
Driving area and based island is Lesvos. Ferrying the rental car to other Greek Islands is possible only on request and with the written authorization from lesvoscars.com and the car rental companies. You may request the document in advance when you make your reservation. Lesvoscars.com does not offer a one-way rental program between the Greek Islands, the rental car must drop off at Lesvos stations. It is strictly forbidden to travel outside Greek borders with a lesvoscars.com vehicle.
Delivery & Collection / Opening Hours
Delivery and collection within the working hours is included. The opening hours for all Stations are from Monday to Sunday between 08:00 -21:00 Hour. Outside opening hours even if late collection is caused by a flight delay is possible for an additional charge. The surcharge is €25.00 and this service is bookable on request. The car hire company will offer, in most locations, delivery and collection to/from accommodation, although a charge may apply. Full address details and a time of delivery must be given at the time of booking request.
One way rentals normally are not provided by lesvoscars.com. This service is possible for some stations for an additional charge and is bookable on request. We will advise you the extra costs after we receive your booking request & receive confirmation from the car hire company on the one way rental.
The minimum car rental is one (1) day. Rental days are calculated on a 24 - hour basis from the vehicle's pick up time, with a grace period of one (1) hour. Further delay will result in an additional charge equal to one (1) day's rental.
The duration of your rental starts and finishes according to the pick-up and drop- off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. Unfortunately lesvoscars.com is unable to make refunds for vehicles, in case of late pick-up, early return or unused days.
If you wish to extend the rental period after collection of the car or if you return the car later than stated on your voucher, you must inform lesvoscars.com and the car rental company. The contract for such an extension will always be with the car hire company directly and will charged by the car hire company at the local daily rate, which may be higher than the rates agreed with us at the time of booking.
The renter and any associated extra drivers must be on collection of the hire car a minimum of 23 - 65 years of age for all car categories. For drivers aged less than 23 years and over 65 years on collection of the hire car and regardless of the type of the car, will be charged € 10,00 incl. VAT daily. Maximum charge 14 days. This surcharge for young / old drivers is not included in rental price.
Drivers must have a valid license held for at least one year. An International Driving License (IDL) is required by Greek Law for all drivers that are not citizens of the European Community as well as for holders of a Driving License that is not legible in English. Valid in more than 150 countries, the permit contains your name, photo and driver information. All persons driving the vehicle must be in possession of their driving license at all times for perusal by local authorities.
The minimum age and driver’s license requirements for the renter also apply to the additional driver. There is no additional driver fee for up to one extra driver. For every additional driver a 4.80 Euro (€) daily fee applies. All accepted additional drivers will be covered under the insurance coverage.
Car Capacity and Vehicle Type
All vehicles are insured for a maximum number of passengers. lesvoscars.com cannot accept liability for the vehicle being unsuitable for all passengers and luggage. As a guide please refer to the lesvoscars.com website for approximate passenger of the car groups available. Lesvoscars.com cannot accept responsibility for rentals denied at time of collection or otherwise due to the party size being too large for the vehicle. Lesvoscars.com is unable to guarantee a particular make or model of vehicle. The car shown on your voucher is for guidance only and may be substituted for an alternative similar model or upgraded vehicle.
Booking includes - What is included/excluded in the price?
The price and the booking through lesvoscars.com included following services and insurances: Unlimited Kilometers, Third Part Liability Insurance, Collision Damage Waiver (CDW) with participation, Theft - (TP) with participation, Fire Protection (FP) with participation, Break Down Assist, VAT & Local Taxes, Delivery & Collection Service within opening hours, Island Map.
Every booking through lesvoscars.com includes unlimited Kilometers.
Third Party Liability Insurance
Third Party Liability Insurance is included in the rental rates and covers: a) Death and bodily injury damages to third parties up to €750,000.00, b) Property damages to third parties (excluding lesvoscars.com vehicles’ damages) up to €750,000.00.
Collision Damage Waiver (CDW)
Collision Damage Waiver (CDW) is included in the rental rates and reduces the renter's liability from the total cost of the damage, to an excess amount where applicable unless the renter intentionally causes the damage is under the influence of drink or drugs or uses the vehicle in a prohibited or negligent way e.g. driving off main roads or hiring to other parties. CDW covers liability for damage to the vehicle or its parts and accessories. Windscreens, tyres, under carriage, replacement locks, replacement keys and towing charges are not covered under the insurance policy. The renter’s responsibility for damages to the lesvoscars.com vehicle is limited to the amount of €600.00 +V.A.T. for groups A’B’C’, €850.00+VAT for groups D’,D1’,G’ and €1050.00+VAT for groups K',E,’E1’,F’,F1’. A deposit (via credit card) equaling this amount will be required at the time of rental and will be refunded provided that the vehicle is returned undamaged.
Theft Protection (TP)
Theft Protection is included in the rental rates and reduces the renter's liability in the event of theft or damages caused due to theft or attempted theft of the vehicle to an excess amount where applicable. Negligence connected with the theft of the vehicle may lead to the car hire company requiring the full amount for the cost of the vehicle. The renter’s responsibility for damages to the lesvoscars.com vehicle is limited to the amount of €600.00 +V.A.T. for groups A’B’C’, €850.00+VAT for groups D’,D1’,G’ and €1050.00+VAT for groups K',E,’E1’,F’,F1’. Theft Protection does not cover theft or damage of any personal belongings.
Fire Protection (FP)
Fire Protection is included in the rental rates and reduces the renter's liability in the event of fire or damages caused due to fire or attempted fire of the vehicle to an excess amount where applicable. Negligence connected with the fire of the vehicle may lead to the car hire company requiring the full amount for the cost of the vehicle. The renter’s responsibility for damages to the lesvoscars.com vehicle is limited to the amount of €600.00 +V.A.T. for groups A’B’C’, €850.00+VAT for groups D’,D1’,G’ and €1050.00+VAT for groups K',E,’E1’,F’,F1’. Fire Protection does not cover theft or damage of any personal belongings.
Additional or Full Damage & Collision Waiver Insurance (A.C.D.W.) or (F.C.D.W)
Additional Damage & Collision Waiver Insurance (A.C.D.W.) and the Full Damage & Collision Waiver Insurance (F.C.D.W.) is optional and covers the renter, by purchasing before to pick-up the vehicle, for the damage excess portion of any charges paid to the supplier as a result of a claim on the Collision Damage Waiver, Theft Protection and Fire Protection whilst renting your vehicle. This Additional or Full Damage & Collision Waiver Insurance will not refund charges which are not covered by the car rental companies through CDW policy. If you require ACDW or FCDW it can be purchased during the booking process or locally on collection of the hire car.
Personal Accident Insurance (P.A.I)
Personal Accident Insurance (P.A.I.) is optional and covers the driver of the rented car against death, total permanent disability by traffic accident up to the amount of €15,000.00. This insurance may be covered by your holiday or credit card insurance. If you require PAI, it can be purchased during the booking process for a surcharge €4,80 per day or locally on collection of the hire car.
Please check carefully the details of the insurance provided by the car hire company. Lesvoscars.com recommends that you, the renter, familiarize yourself fully with the extent of the cover provided with any rental & where necessary, take out additional cover in respect of your spouse and any children or close relatives who will be accompanying you in the vehicle.
Below find same example of common exclusions from the Car Rental Companies CDW policies:
- Where the driver is under the influence of drugs and/or alcohol
- Where the vehicle has been driven negligently or without due car & attention, including driving off road & on untarmaced roads
- Where the driver was not a named driver on the rental agreement
- Towing charges or damage caused by the rental vehicle being towed by an unauthorized third party
- Damage caused to the windows, windscreen, glass, personal belongings, wheels and/or tyres or undercarriage.
In the above circumstances, your liability to pay for the excess will not be waived and you may be liable for the full cost up to and exceeding the excess. The full details of the coverage including exclusions will be provided by the car rental company.
Lesvoscars.com will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. You, the renter, will accept full responsibility in respect of such claims. This list is not exhaustive.
Local Deposits & Fuel Policy
Most of the car hire companies require a deposit at the start of the rental to cover petrol, and liability excess. A valid major credit card will be required in most cases (check with our Reservations Centre) and must be in the lead driver's name.
The vehicle will be delivered in most cases with a full tank of fuel (if the vehicle is not full, the exact amount of fuel is written in the contract) and should be returned from you in the same way. If the vehicle is returned with less fuel than those mentioned in the policy reception, you will be charged the extra amount that corresponds to filling a fuel tank upon your return. Payment for fuel charges is made in the rental office, calculated the current petrol or diesel price in addition to refueling fee of 12,00€. No refund will be given for unused fuel.
Provision of Cars
Car hire companies reserve the right to refuse to make available a vehicle to any person considered unfit to drive or who does not meet eligibility requirements. Lesvoscars.com will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay. Lesvoscars.com cannot accept liability for any charges incurred as a result of documentation signed for and accepted locally. No refunds will be given for rentals rejected by our local suppliers due to non-production of a driving license or non-disclosed endorsements.
Child seats are required by the Greek law. During the booking process you, the renter, if you need this service, you can choose between Baby Seat(s) (Babys approx.0-12 months or 0-10Kg), Child Seat(s) (Children approx. 1-3 years or 9-18Kg) and Booster Seat(s) (Children approx. 4-7 y. or 15-30Kg). The surcharge for a child seat is €4.80 per day.
Roof/Luggage racks (not available on some vehicles) and additional items are available on request. Requests for these items should be made at the time of booking. We will advise you the extra costs after we receive your booking request & receive confirmation from the car hire company about the special requests.
Break Down Assistance & Mechanical Difficulties
In the case of breakdown or mechanical difficulties, you must call the car hire company immediately. The car hire company must give authority for repairs or replacement cars.
If you, the renter, are involved in an accident, the local police and the car hire company MUST be immediately contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make an insurance claim.
If you, the renter, are dissatisfied in any way with the standard of vehicle upon collection, please report this to the car hire company. It is difficult for lesvoscars.com to assess any claim regarding the standard of your vehicle if this action is not taken during the hire.
If you have a complain about the insurances and to a amount that deducted from your credit card for a damage excess, you can reclaim through lesvoscars.com subject to our terms and conditions, provided you forward a copy of the following documents to lesvoscars.com:
- A copy of the car rental agreement together with a copy of the supplier accident report form, (this should be completed before completing the rental).
- A police report if a 3rd party was involved in the incident
- A copy of your vehicle check in & check out documents which clearly show the new damage being charged for.
- Evidence of payments deducted on your credit card.
These documents must be sent to our customer service department within 28 days of the rental finishing.
If you, the renter, are dissatisfied in any way, please contact our Customer Care Department, within 28 days of your return.
For further information regarding our product, please do not hesitate to contact a member of our team.
According to restrictions under such terms and provisions the company and its associates deny any responsibility for inaccuracies on the hotels, provided photographs, descriptions, products, services of the hotels or other descriptions shown on our website, as the majority of these provided directly by the relevant vendors. The company, partners and suppliers have the right to improve or change the website whenever they deem necessary. The company is making all possible efforts to verify the information published on its website but is not responsible for the unavailability of the service or product on the date of booking or to fulfill the contract with the supplier. The car rental companies, carriers and other suppliers providing travel or other information on the website lesvoscars.com and partner sites are independent and not agents or employees of the company lesvoscars.com. In particular lesvoscars.com and any of its online partner companies disclaim any liability whatsoever and will not compensate anyone for:
a) criminal, special, indirect or consequential loss or damage, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss compensation
b) any (direct, indirect, consequential or criminal) damage, losses or charges then caused by or in connection with the use, inability to use or delaying our website or
c) any (personal) injury, death, destruction of personal property or other (dire